Digitizing franchise operations Across latin america
McDonald's needed mobile-first internal tools to strengthen operational control across hundreds of franchise locations — improving traceability, inventory management, and equipment repair coordination at scale.
Operational blind spots
Across hundreds of locations
McDonald's required mobile solutions capable of integrating with legacy systems, operating reliably across multiple countries, and supporting different user roles — all while remaining simple and intuitive for frontline employees.
No centralized visibility over bakery product delivery between bakeries, trucks, and restaurants
IT infrastructure across branches lacked structured auditing and inventory control
Equipment repair requests were untracked, generating operational blind spots
Solutions had to integrate with legacy systems and work reliably across multiple countries
Three Apps, One mobile ecosystem
Clarika developed three internally used mobile applications for android and iOS, supported by a python/Django backend and built to integrate with McDonald's existing systems.
Bakery Control
Stock and delivery tracking with two-way verification between bakeries, trucks, and restaurants — reducing loss and improving accountability.
Control IT
IT infrastructure visibility across branches — structured audits and inventory validation of computer equipment at every location.
Ticket IT
Equipment repair management: centralized service requests, vendor ticket assignment, and repair progress tracking with logs and images.
What we delivered
Full operational visibility Across the network
The three mobile applications were successfully adopted across McDonald's latin america operations, significantly improving operational transparency and process control.
Inventory losses reduced through two-way delivery verification
IT asset management became structured and fully auditable across branches
Equipment repair tracking gained complete visibility and historical traceability
Enhanced efficiency, accountability, and communication between corporate, franchisees, and vendors
Modernizing complex franchise operations at scale
By digitizing critical internal processes, McDonald's strengthened operational control and profitability across its regional network — delivering measurable improvements in cost management, compliance, and cross-location coordination.
The project demonstrates how tailored mobile solutions can modernize complex franchise operations at scale, integrating seamlessly with legacy systems while supporting long-term operational growth.
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