From informational app to Full digital self-Service platform
SIPSSA is a private medical services provider with over 25 years of experience. They needed to transform their mobile app into a fully functional self-service platform — giving members real autonomy over their healthcare services.
An app that couldn't
Serve its members
The main challenge was to consolidate all relevant member information into a single platform while enabling self-management features that would reduce friction, improve accessibility, and strengthen communication between the organization and its members.
Original app was limited to informational content with no self-management capabilities
Members lacked a central space to consult invoices, credentials, or locate providers
No mechanism for personalized notifications or real-time service updates
Required consolidating all member services into a single, frictionless digital platform
A self-Service platform Built around members
Clarika worked closely with sIPSSA's management team through collaborative discovery sessions to design and develop a self-management mobile platform for android and iOS.
Invoice Consultation
Members can view and manage pending invoices directly from their mobile device — no phone calls, no delays.
Provider Directory
Geolocated directory to quickly find and contact the nearest medical service providers, even in emergency situations.
Digital Credentials
Instant access to digital service credentials and payment coupon generation — fully paperless and always available.
What we delivered
A dynamic, member-Centered Digital Channel
The new mobile application transformed sIPSSA's digital channel into a dynamic, user-centered self-service platform accessible from any mobile device.
Members manage healthcare services directly from their mobile devices
Up-to-date information and provider location available at any time
Improved communication through targeted push notifications
Real-time content updates keep members informed and engaged
Strengthening digital engagement through member autonomy
By shifting from an informational app to a fully operational digital platform, SIPSSA strengthened its digital engagement strategy and improved member autonomy across its healthcare network.
The solution enhanced service accessibility, reduced operational friction, and positioned the organization with a modern, scalable mobile foundation aligned with the evolving expectations of healthcare users.
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